Igniting Growth

The Magic of Rapport

Wednesday, September 26, 2018

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other night, a man shot and killed his neighbor over the neighbor putting his trash in the alley for pick up. All of this was caught on iPhone video, or I would not have believed it.  The world seems to have a short fuse right now.  We have lost rapport.  Rapport is a close and harmonious relationship in which people or groups concerned understand each other's feelings or ideas and communicate well. Rapport has not just left airplanes and neighborhoods it is often missing in the work place, hindering real progress.  We are not communicating well.  We ascribe motivations and intentions to "the other" which are negative. We don't want to listen as we think "the other" is manipulating the truth.  ..


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