Igniting Growth

The Magic of Rapport

Wednesday, September 26, 2018

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other night, a man shot and killed his neighbor over the neighbor putting his trash in the alley for pick up. All of this was caught on iPhone video, or I would not have believed it.  The world seems to have a short fuse right now.  We have lost rapport.  Rapport is a close and harmonious relationship in which people or groups concerned understand each other's feelings or ideas and communicate well. Rapport has not just left airplanes and neighborhoods it is often missing in the work place, hindering real progress.  We are not communicating well.  We ascribe motivations and intentions to "the other" which are negative. We don't want to listen as we think "the other" is manipulating the truth.  ..

In Our Own Way

Tuesday, June 19, 2018

I have been struck recently how often the challenges we face in our work and lives are self created.  In essence, we are in our own way. ..

The P&G Family

Friday, October 13, 2017

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Preparation!

Sunday, June 11, 2017

As I sit watching Princeton's Elite Basketball Camp and my son play, I am reminded of Duke's Coach K saying that "most people fail because they fail to prepare." ..

The Job of Design Thinking

Wednesday, March 08, 2017

Have you heard of Jobs Theory? It is a growing approach to innovation that is capturing business people's imagination.  At the heart of a product or service is the progress desired by the person, the job.  Jobs differ by circumstance and can be driven by functional, emotional or social desired progress, or some combination of the three.  It is a very useful approach, though once again, not a silver bullet. Yes, you need need to understand the job, but also the person you serve and your business strategy or intention.  The three together are critical inputs to a winning effort. I really like Jobs Theory as part of an array of tools to win. ..

Designing for Delight

Tuesday, November 08, 2016


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What are you asking

Monday, October 31, 2016

Which is more powerful:  focusing on the solution or the question? ..

The Discipline of Discovery

Wednesday, August 03, 2016

Discovery, Creativity, Innovation.  When you think of these words I bet you don't think of associating words like discipline and process to them. Yet, I would say it is appropriate to do just that, but in ways that may not be what you might typically imagine. ..

The Arc of Innovation

Thursday, March 24, 2016

They did what? ..

Alphabet Soup Lessons

Wednesday, January 20, 2016

Some clues on how to be successful in business, sports, human centered design, life.... ..


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