Igniting Growth

The Magic of Rapport

Wednesday, September 26, 2018

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other night, a man shot and killed his neighbor over the neighbor putting his trash in the alley for pick up. All of this was caught on iPhone video, or I would not have believed it.  The world seems to have a short fuse right now.  We have lost rapport.  Rapport is a close and harmonious relationship in which people or groups concerned understand each other's feelings or ideas and communicate well. Rapport has not just left airplanes and neighborhoods it is often missing in the work place, hindering real progress.  We are not communicating well.  We ascribe motivations and intentions to "the other" which are negative. We don't want to listen as we think "the other" is manipulating the truth.  ..

Operator Error!

Monday, September 10, 2018

Design Thinking is... ..

The Role of Detractors!

Thursday, July 27, 2017

Innovation is change by its very nature and so it brings out energy, both positive and negative. The positive energy is from all the people who get excited about the possibilities.  But, there may be as many people who harbor negative energy...your detractors.  You might think they are in the way of your success.  That reaction is natural.  I suggest another way to think about them....they are yet another help to your success. ..

The Job of Design Thinking

Wednesday, March 08, 2017

Have you heard of Jobs Theory? It is a growing approach to innovation that is capturing business people's imagination.  At the heart of a product or service is the progress desired by the person, the job.  Jobs differ by circumstance and can be driven by functional, emotional or social desired progress, or some combination of the three.  It is a very useful approach, though once again, not a silver bullet. Yes, you need need to understand the job, but also the person you serve and your business strategy or intention.  The three together are critical inputs to a winning effort. I really like Jobs Theory as part of an array of tools to win. ..

The Discipline of Discovery

Wednesday, August 03, 2016

Discovery, Creativity, Innovation.  When you think of these words I bet you don't think of associating words like discipline and process to them. Yet, I would say it is appropriate to do just that, but in ways that may not be what you might typically imagine. ..

Simple Things to Set the Conditions for Co-Creation

Tuesday, June 21, 2016

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The Purist, the Pragmatic and the Principled

Monday, December 07, 2015

The Purist, the Pragmatic and the Principled…(walk into a bar? No...this is not the start of a bad joke).  ..

And...

Monday, August 31, 2015

It is all about the "AND" today in business. ..

Validation

Tuesday, August 25, 2015

Have you ever questioned yourself and wondered..."Is it just me? Am I making this up?"   ..

suggestion box vs. co-creation

Wednesday, June 10, 2015

I overheard a conversation the other day and the people were talking about how their company is eager to co-create so they have asked their stakeholders for suggestions.  I immediately cringed. A suggestion box, or inviting people to share their feedback, is an important first step, but not sufficient a step to result in the power of co-creation.   ..


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